Billing & Account Information
About Utility Bills
- Bills are issued the first week of each month after water meters have been read.
- Bills are due the last day of the month. Payments must be received on or before the due date
Creating or Making Changes to an Account
Curbside collection application for Acreages
Now you can easily opt in to our curbside collection program. Here’s what you need to know:
Your Collection Day:
- Paradise Road (North Acreages): Friday
- East Acreages: Tuesday
- Paradise Meadows Acreages: Thursday
Important: Please remember to place your bins at the curb of the main road on your designated collection day prior to 7:00 AM.
Cost of Bins:
- Recycle Collection Cart (360L): $96.00
- Compost / Garbage Collection Cart (240L): $82.00
Monthly Fees:
- Comprehensive Curbside Collection (Garbage, Recycling, and Compost): $23.03 per month
- Eco Centre Access: Access to the City’s Eco Centre for disposal of other accepted materials is $5.00 per month.
Ready to Sign Up?
Take advantage of this convenient service today! Simply fill out the form below to set up your curbside collection account and order your bins. Our Utilities Team will process your request and arrange for bin delivery.
If you have any questions or need assistance, please don’t hesitate to contact our Utilities Team:
- Email: Utilities@chestermere.ca
- Phone: 403-207-7071
Sign Up for Curbside Collection with the form below ↓
Online or Telephone Banking
Bills can be paid using a financial institution’s telephone or internet banking services. This is available at most financial institutions in Canada. Enough time should be given for the City to receive payment as financial institutions can take an average of 2 to 4 days to transfer payments.
Payments will be applied on the date of receipt at our office or our bank.
Finding the City as a payee:
To set up Chestermere Utilities as a payee, search for CHESTERMERE UTILITIES and use your account number on your bill.
For RBC clients, search for CHESTERMERE (TWN)-UTILITIES.
Some banks require a 10-digit account number. You will need to enter ZEROS at the front of your account number – not at the end.
Note:Â The City of Chestermere manages utilities for the community but tracks the financial information separately from regular City accounts using numbered company 1538974 AB Ltd.
Mail or Drop-Off
Payment can be made by cheque or money order and either mailed or dropped off in person to
City Hall, 105 Marina Road, Chestermere, AB T1X 1V7
A drop box is located on the south side of the building near the main doors.
To ensure your payment is processed correctly, please include the bill stub when mailing your payment.
Credit Card Online
Payment can be made by credit card online at Plastiq, a third party service provider.
Please note, an account will need to be created and payments may take 3–5 business days to process. A Plastiq service fee will be applied (2.85% or less for credit cards). The City does not receive any portion of this fee – it is a 3rd party service fee.
Forms
Notes About utility Bill Payments
- Any balance outstanding after the due date is assessed a 3% late payment fee and is included in the next month’s bill. Please allow enough time for your payment to reach our office by the due date to avoid late payment penalties and possible service disconnection.
- Failure to receive a bill or loss of the statement, is not accepted as a reason for either non-payment or for exemption from any associated late payment penalties.
- For Non-Sufficient Funds (NSF) payments, an NSF fee will be charged in accordance with our Rates and Fees Schedule, in addition to late payment fees for the outstanding balance.
- Failure to pay an account will result in the commencement of collection activities. This includes water service disconnection and discontinuance of curbside collection services until steps to recover the amount due have been taken (including referral to a third-party collection agency), and payment is received for the outstanding amount.
- To reconnect after a discontinuation of service, a $120 reconnection fee will be required. Additionally, prior to reconnection, a $300 security deposit is needed.
Refunds:Â If an account has been overpaid, the City, on behalf of 1538974 Alberta Ltd. will refund amounts upon request providing the utility account is current and paid up to date. All funds returned to customers are paid by cheque only and customers should allow two (2) to four (4) weeks for refunds to be processed. For credit balances on closed accounts, the amount owing the customer must be $10 or more for a refund to be issued.
Rental Properties:Â Bills will be sent directly to the owner and the owner is responsible for payment. If an owner make a request, a copy can also be sent to a tenant.
Note: CUI used to send bills to tenants of rental properties instead of to the owners. The City is unaware as to why the CUI leadership team chose to do this, but this practice will not continue as per the 2013 Bylaw 025-13.Â
Unoccupied Property: When the property is unoccupied, the Owner on Title is the primary account holder and is responsible for paying all costs associated with the property. This is in accordance with City of Chestermere Bylaw No. 025-13, Part IV, Sec 38.