Water meters measure and record the amount of water used within your home or business. Typically, water meters have a lifespan of 15 to 20 years and are installed inside your utility room where the water pipe enters the building from the ground – usually in the basement.
Some of our meters are manually read while others can be read remotely. They have electronic reading devices that allow the meter reader to drive or walk past your home and pick up the meter reading without entering the property.
Requesting water meter access
Reasonable efforts will be made to read water meters every month. However, in circumstances when a meter read is not obtained, an estimate (based on an average of the past six months of consumption) will be calculated for your bill.
If an estimate is required for more than two consecutive months, the City may contact you to request access to the water meter to obtain an actual read; to complete a physical inspection; or for other purposes as required, incidental to the provision of water services.
Water Meter Reading Accuracy
Any time a customer raises a concern that their meter may have been misread, the City is able to manually reread the meter. The reading from the manual dials on the meter is always the official reading and will be used to adjust your bill if there is a problem. A manual read will also let us know if there have been any previous billing errors due to incorrectly recorded readings.